What We Collect and Why We Collect It
When you open an account, we collect the name, phone number and email address you provide. If you deposit or withdraw through bKash, Nagad or Rocket, we record the transaction reference and wallet number linked to that payment — never your full mobile banking PIN or
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password. We also collect device identifiers and browser session data to keep your account secure across mobile and desktop. When you move between the mobile browser and any saved shortcut on your phone, session tokens let us recognise your device without asking you to log in
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again every time. Location data is collected only at the IP level to determine whether access is permitted under local law and eligible regions. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited
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to what those services need to complete your transaction. We retain account data for as long as your account is active and for a further period required by applicable record-keeping obligations. You can request a copy of your data or ask us to delete your account
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by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.